Senior Account Manager

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

The Role:

As the Senior Account manager, you will be joining Irdeto’s Video entertainment business unit; responsible for managing/owning a portfolio of selected existing regional accounts.
Reporting directly to the Global Director- Account Management, you will play a key role in ensuring excellent service delivery, maintaining customer satisfaction & retention rates, and maximizing revenue generation by upselling/cross-selling within these accounts thereby contributing to our 2025 growth ambition.

Your mission at Irdeto:

• Responsible for building/ nurturing existing customer relationships to retain and grow the business.
• Accountable for delivery of Irdeto’s products and services as per the contract with efficiency & speed. 
• Establish, negotiate, and manage all contractual agreements.
• Effectively manage license renewal, service extension, and recurring orders in a timely manner.
• Proactively seek opportunities to expand the sales of additional services and products with both existing accounts and prospective new accounts.
• Accountable to deliver against a global sales target.
• Accountable for maintaining customer satisfaction and loyalty.
• Effectively liaise with customers to provide accurate revenue budgeting and forecast for business planning purposes and maintain the data in CRM system.
• Collaborate with different functions and across other departments (product, sales, pre-sales, sales-support, supply chain, marketing and others, to effectively handle and resolve any outstanding issues).
• Work as part of a team in a fast-paced environment while maintaining calm composure and enjoy working under high-pressure situations.

How you can add value to the team:

• Prior experience managing a customer portfolio in the video entertainment industry - (industry knowledge and product understanding is important to succeed in this role).
• Excellent writing and verbal communication skills in English. Any additional languages would be a bonus!
• A strong collaborator and team player eager to contribute to Irdeto's success with a record of achieving results.
• Strategic mindset with a go-getter attitude.
• Ability to keep organized, effective time management and prioritize workload.
• Willing to take on challenges, problem-solving capability.
• Ability to adapt to change in a fast-paced environment – a true change agent.
• Enthusiast, highly motivated, and energetic.
• Educated to degree level preferably with potentially a post-graduate degree in business.
• Experience with using SalesForce is a plus.
• Strong negotiation skills and Ability to influence. 
• Highly motivated and result driven.
  • And of course, a good sense of humor!

What you can expect from us: 

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. 
  
In addition to competitive remuneration and extensive benefits we offer: 

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced  
• Professional educational opportunities and training program 
• Innovation sabbatical 
• Volunteer Day 
• State of the art office space 
• On the job coaching and mentoring 
• Flexible work arrangements – via our Work Hard Anywhere policy. 
• Some of us run city marathons and even go on snowboarding trips together! 
• Casual Friday? Casual every day! 
•  US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few) 

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.