IT Support Specialist

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

The Role: IT Support Specialist

As an IT Support Specialist, you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, IT, DevOps and Denuvo.  We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud. 

In this role, you will manage to provide technical assistance to our internal organization and implement system integrations as and when required to automate ServiceDesk tasks. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently, and support is provided within the SLA and OLA. 

Your mission at Irdeto: 

• Consulting with IT managers and other departments as required. 

• Providing IT assistance to staff and customers. 

• Training end-users on hardware functionality and software programs. 

• Resolving logged errors in a timely manner raised in Irdeto’s ITSM. 

• Monitoring hardware, software, and system performance metrics. 

• Updating computer software, as well as upgrading hardware and systems. 

• Documenting processes and performing diagnostic tests. 

• Keeping track of technological advancements and trends in IT support. 

How you can add value to the team? 

• Graduate with a diploma in computer science, information technology, or similar. 

• 3-5 years of experience as an IT support specialist. 

• Exceptional ability to provide technical support and resolve queries. 

• In-depth knowledge of computer hardware, software, and networks. 

• Proficiency in IT help-desk software, such as FreshService and SysAid. 

• Experience in documenting processes and monitoring performance metrics. 

• Knowledge of cloud platforms such as Zoom, Office 365, & other common SAAS applications. 

• Knowledge of Deployment platforms such as Jamf, Intune and Autopilot. 

• Knowledge of Windows OS(MCSE), Networking (CCNA), Azure AD & LDAP. 

• Knowledge of scripting, Python and Powershell is a plus. 

• Ability to keep up with technical innovation and trends in IT support. 

• Exceptional interpersonal and communication skills. 

What you can expect from us: 

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. 
  
In addition to competitive remuneration and extensive benefits we offer: 

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced  
• Professional educational opportunities and training program 
• Innovation sabbatical 
• Volunteer Day 
• State of the art office space 
• On the job coaching and mentoring 
• Flexible work arrangements – via our Work Hard Anywhere policy. 
• Some of us run city marathons and even go on snowboarding trips together! 
• Casual Friday? Casual every day! 
•  US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few) 

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.