Senior Account Manager

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

The Role: 

As the Senior Account manager, you will be joining Irdeto’s Video entertainment business unit; responsible for managing/owning a portfolio of selected existing regional accounts. 
Reporting directly to the Global Director- Account Management, you will play a key role in ensuring excellent service delivery, maintaining customer satisfaction & retention rates, and maximizing revenue generation by upselling/cross-selling within these accounts thereby contributing to our 2026 growth ambition. 

Your mission at Irdeto: 

• Responsible for building/ nurturing existing customer relationships to retain and grow the business 

• Accountable for delivery of Irdeto’s products and services as per the contract with efficiency & speed. 

• Establish, negotiate, and manage all contractual agreements. 

• Effectively manage license renewal, service extension, and recurring orders in a timely manner. 

• Proactively seek opportunities to expand the sales of additional services and products with both existing accounts and prospective new accounts. 

• Accountable to deliver against a global sales target. 

• Accountable for maintaining customer satisfaction and loyalty. 

• Effectively liaise with customers to provide accurate revenue budgeting and forecast for business planning purposes and maintain the data in the CRM system. 

• Collaborate with different functions and across other departments (product, sales, pre-sales, sales-support, supply chain, marketing, and others, to effectively handle and resolve any outstanding issues). 

• Work as part of a team in a fast-paced environment while maintaining calm composure and enjoy working under high-pressure situations. 

How you can add value to the team: 

• Prior experience managing a customer portfolio in the video entertainment industry - (industry knowledge and product understanding are important to succeed in this role). 

• Excellent writing and verbal communication skills in English. Any additional languages would be a bonus! 

• A strong collaborator and team player eager to contribute to Irdeto's success with a record of achieving results. 

• Strategic mindset with a go-getter attitude. 

• Ability to keep organized, effective time management and prioritize workload. 

• Willing to take on challenges, problem-solving capability. 

• Ability to adapt to change in a fast-paced environment – a true change agent. 

• Enthusiast, highly motivated, and energetic. 

• Educated to degree level preferably with potentially a post-graduate degree in business. 

• Experience with using SalesForce is a plus. 

• Strong negotiation skills and Ability to influence.  

• Highly motivated and result driven. 

What you can expect from us:  

We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:   

• A multicultural and international environment where diversity is celebrated   
• Professional education opportunities and training programs   
• Innovation sabbaticals   
• Volunteer Day   
• State-of-the-art office spaces   
• Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.)   

Equal Opportunity at Irdeto 

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.   

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.    

Welcome to Irdeto!