IT Support Intern

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future.  Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and smart mobility. 
 
With teams around the world, Irdeto’s greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto’s success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence. 

As an IT Support Intern, you will be part of our Technology Operations team and gain hands-on experience in supporting users, managing devices, and contributing to the maintenance of our IT infrastructure and applications.

You will assist with day-to-day technical support, device deployments, troubleshooting, and system management while developing a broad understanding of ICT, including devices, infrastructure, applications, and security awareness.

What you will do

• Support users: process support requests, provide first-line assistance, and guide users in the correct use of devices and applications.
• Install, configure, and manage user devices: including Windows, macOS, iOS, and Android laptops, desktops, and mobile devices.
• Install and manage infrastructure: assist with configuration, monitoring, and management of network and infrastructure components.
• Manage applications: configure, maintain, and provide advice on applications such as Microsoft Office 365, Zoom, and other collaboration tools.
• Contribute to security awareness: support security best practices, respond to incidents under supervision, and learn about data protection.
• Work with emerging technologies: cloud, AI, collaboration tools, and process automation.

How you can add value to the team

• Troubleshoot issues on Windows and macOS desktops.
• Deploy enterprise laptops using Intune Autopilot and Jamf.
• Provide appropriate IT solutions within budget constraints.
• Improve the quality of IT support through documentation and knowledge base updates.
• Use ITSM tools (Freshservice) to process and track tickets.
• Assist in managing Active Directory and troubleshooting Zoom Rooms.
• Collaborate with Systems Administration and Networking colleagues.

What we expect from you

• Currently enrolled in an ICT-related program at MBO or Bachelor level (enrollment in an educational institution is mandatory).
• Available for 6–12 months, at least 4 days per week.
• Some experience with installing and configuring enterprise desktops (Windows 10/11, macOS) and common software packages (Antivirus, Adobe, Office 365).
• Basic knowledge of installing apps on mobile devices (iOS/Android).
• Familiarity with scripting (e.g., Python) is a plus.
• Working knowledge of Microsoft Office Suite is a plus.
• Open and eager to learn about IT infrastructure, applications, and security.

• Real-world experience in both technical support and infrastructure management.
• Opportunity to learn from experienced IT professionals in an international company.
• A collaborative and supportive work environment.

.

What you can expect from us:  

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility, and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promoting collaboration, creativity and innovation, health, and well-being across our global workforce.  
   
In addition to competitive remuneration and extensive benefits we offer:  

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced.   
• Professional educational opportunities and training program.  
• Volunteer Day.  
• State of the art office space including canteen, onsite gym and more. 
• On the job coaching and mentoring.  
• Casual Friday? Casual every day!  

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes. 

Welcome to Irdeto!
Irdeto is proud to be an equal opportunity employer.