Customer Program Manager

Help us recruit diverse talent!

For more information about this role’s diversity criteria please reach out to Talent Acquisition (TAGlobal@irdeto.com).

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

The Role:

As a Customer Program Manager, you are the vital connection between customers, partners, product managers, sales, and engineering teams, ensuring the successful delivery of complex customer projects. You will manage end-to-end solutions for the Fleet team within the Connected Transport Business Unit. Additionally, you will provide ongoing account management and customer support, supporting training and troubleshooting, ensuring customer satisfaction while contributing insights to improve product offerings.

Your Mission at Irdeto:

• Planning and managing customer program launches, delivery schedules, and milestones.

• Collaborating with internal teams to address risks, maintain change logs, and align roadmaps with goals.

• Leading customer support activities, including product installation, training, and issue resolution.

• Account Management activities, leading and providing commercial responses to the customer as needed.

• Traveling to customer sites for business reviews and field support if required.

• Contributing insights to enhance product quality and scalability for production and commercial needs.

How You Can Add Value to the Team:

• Experience in program / project management of automotive electronics or within the commercial fleet industry with a focus on customer-facing roles.

• A technical background with experience in vehicle electronics, systems, or related fields.

• Proficiency in project management tools and customer-facing presentations.

• Strong problem-solving skills and the ability to manage customer interactions to a successful conclusion. .

• Experience with mobile applications and cloud interfaces to troubleshoot issues effectively.

• Detail-oriented with strong written and verbal communication skills.

• Bachelor's degree in a technical or business field (or equivalent experience).

• PMP certification or basic understanding of Agile methodologies is a plus.

• Ability to travel to customer sites on occasion.

What you can expect from us: 

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. 
  
In addition to competitive remuneration and extensive benefits we offer: 

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced  

• Professional educational opportunities and training program 

• Innovation sabbatical 

• Volunteer Day 

• On the job coaching and mentoring 

• Flexible work arrangements – via our Work Hard Anywhere policy. 

• US$ 500 net for your home office setup after you passed your trial period

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.   

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.   

Welcome to Irdeto!