Customer Integration & Support Engineer

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

Role Overview: 

Join the dynamic Irdeto Integration and Support team. In this customer-facing role, you'll integrate, deploy, and support cloud-hosted solutions for leading media companies. With your strong programming expertise, ideally in C/C++, you can appreciate working with cloud environments, either AWS and/or GCP. If you are familiar with Gitlab and CICD pipelines, you will leverage off your skils, butilding your knowledge and experience in cyber security for the video and broadcasting industries. And if watermarking and piracy detection is already familiar to you, all the better!

Key Responsibilities: 

• Integration & Deployment: Lead the integration of Irdeto solutions into customer environments, working closely with product development and operations teams. 

• Technical Support: Provide advanced Tier 2 support, troubleshooting, and resolving complex technical issues. 

• Customer Relations: Build and maintain strong technical relationships with customers, acting as a trusted advisor. 

• Testing & Certification: Oversee end-to-end testing to ensure product functionality and quality. 

• Documentation: Document installations, use cases, and customer requirements for internal and external audiences. 

• Training: Provide hands-on training to customers and occasionally deliver onsite services. 

• Feedback & Improvement: Offer strategic feedback to the product team on integration issues and customer enhancements. 

What you can bring to the role: 

• 5+ years in customer-facing software integration,with a proven track record in hands-on integration and support roles

• Proficiency in RESTful web services, scripting languages such as Python and building SQL queries. 

• Programming experience with C, C++ or Java

• GCP and AWS experience are advantageous. 

• Familiarity with Agile delivery, CI/CD concepts, and tools like Jira

• Knolwedge of APIs and experience working with tools such as Postman

• Experience with OTT Streaming solutions and DRM technologies advantageous 

• Skills: Strong problem-solving, debugging, and troubleshooting skills. Excellent communication and interpersonal skills. 

Working Conditions: 

• Location: Remote Denver, CO position, but would be beneficial to be in Denver area.  

• Environment: International, dynamic, and geographically dispersed. 

What you can expect from us:  

We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:   

• A multicultural and international environment where diversity is celebrated   
• Professional education opportunities and training programs   
• Innovation sabbaticals   
• Volunteer Day

Equal Opportunity at Irdeto 

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.   

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.    

Welcome to Irdeto!