Customer Integration & Support Engineer

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

Role Overview: 

Join the dynamic Irdeto Integration and Support team. In this customer-facing role, you'll integrate, deploy, and support cloud-hosted OTT Multi-DRM and Rights Management, Watermarking and Keying solutions for leading media companies. 

Key Responsibilities: 

• Integration & Deployment: Lead the integration of Irdeto solutions into customer environments, working closely with product development and operations teams. 

• Technical Support: Provide advanced Tier 2 support, troubleshooting, and resolving complex technical issues. 

• Customer Relations: Build and maintain strong technical relationships with customers, acting as a trusted advisor. 

• Testing & Certification: Oversee end-to-end testing to ensure product functionality and quality. 

• Documentation: Document installations, use cases, and customer requirements for internal and external audiences. 

• Training: Provide hands-on training to customers and occasionally deliver onsite services. 

• Feedback & Improvement: Offer strategic feedback to the product team on integration issues and customer enhancements. 

• Process Adherence: Follow ISO and ITIL processes and support the software development and release process. 

What you can bring to the role: 

• Education: Degree in Computer Science, Engineering, or a related technical field. 

• Experience in customer-facing software integration. 

• Proficiency in RESTful web services, scripting languages (Python, JavaScript, LUA, bash/kshell), and logging services (Splunk). 

• Experience with OTT Streaming solutions and DRM technologies (Google Widevine, Apple Fairplay, Microsoft PlayReady). 

• Familiarity with Agile delivery, CI/CD concepts, and tools like Jira. 

• Programming experience (Java preferred) and AWS experience are a plus. 

• Hands-on Experience: Proven track record in hands-on integration and support roles. 

• Skills: Strong problem-solving, debugging, and troubleshooting skills. Excellent communication and interpersonal skills. 

Working Conditions: 

• Location: Denver, CO. Remote position, but would be beneficial to be in Denver area.  

• Environment: International, dynamic, and geographically dispersed. 

Salary range $112,000-$122,000

What you can expect from us:  

We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:   

• A multicultural and international environment where diversity is celebrated   
• Professional education opportunities and training programs   
• Innovation sabbaticals   
• Volunteer Day   
• State-of-the-art office spaces   
• Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.)   

Equal Opportunity at Irdeto 

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.   

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.    

Welcome to Irdeto!