NOC Platform Operator

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. 
 
With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. 

The Role: NoC Engineer

APAC Network Operations Centre (NoC) is made up of specialists who play a critical role in maintaining the highest level of service quality and reliability for our customers.  This position is at the forefront of monitoring and managing our platforms to ensure optimal performance and swiftly address any technical issues that may arise.  The ideal candidate will have a strong foundation in technical support, a keen eye for detail, and a commitment to excellence in customer service.  This is a 24/7 shift role and the successful candidate will be part of a five man roster.

Your mission at Irdeto:

• Monitor Broadcast and Conditional Access Platforms
• Monitor IP Platforms and Associated Systems
• System Changes and Procedure Implementation
• Fault Finding and Troubleshooting
• Liaison with Internal and External Teams
• Incident Escalation
• Incident, Change, and Communication Management
• Routine Logging and Daily Checks
• Incident Management and Post-Incident Reviews
• Procedure Creation and Documentation
• Operational KPIs Achievement

How can you add value to the team:

• Diploma or Degree in IT, Computer Science, Software or Electrical Engineering and/or relevant industry work experience ideal.
• Familiarity with UNIX/Linux operating environment.
• Familiarity with SQL databases (MS-SQL Server & Oracle).
• Sound knowledge of Windows operating environment.
• Good software skills in: MS-Word, MS-Excel, MS-Outlook.
• Experience in operational monitoring of live broadcast networks an advantage.
• Ability to work effectively on time-critical tasks under pressure.
• Attention to detail.
• Ability to maintain compliance to established processes.
• Able to work a rotating 24/7 roster.

What you can expect from us: 

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. 
  
In addition to competitive remuneration and extensive benefits we offer: 

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced  
• Professional educational opportunities and training program 
• Innovation sabbatical 
• Volunteer Day 
• State of the art office space 
• On the job coaching and mentoring 
• Flexible work arrangements – via our Work Hard Anywhere policy. 
• Some of us run city marathons and even go on snowboarding trips together! 
• Casual Friday? Casual every day! 
•  US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few) 

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.